Privacy Policy

Last updated: August 1, 2016

We will not, without your permission, sell, publish or share information you entrust to us that identifies you or any person, including your affiliates, partners or customers.

Your privacy is of utmost importance to Q. We do not collect personally identifying information about you (such as your name, address, telephone number, or e-mail address) unless you voluntarily submit that information to us through one of our pages, or by e-mail or other means. We treat any personally-identifying information you submit through this Web Site as confidential and do not sell or otherwise disclose such information to third parties except under strict contracts involving customer service or the enhancement of our customer programs.

When you visit our Web Site, we may automatically collect certain non-identifying information about you, such as the type of browser or computer operating system you use or the domain name of the Web Site from which you linked to us. In addition, we may store some information on your computer’s hard drive as a “cookie” or similar type of file. We use this information internally, to help us enhance the efficiency and usefulness of our products and services. If you object to this, please consult your Browser’s documentation for information on erasing or blocking cookies.

Any information we gather, whether voluntarily provided by you or automatically collected, may be used for our internal business and marketing purposes but will not be sold or otherwise disclosed to third parties for any purposes, unless you have expressly requested information about a specific vendor or service identified on our Web Site. In the latter case, your request will be passed along to the vendor or service you have identified. Notwithstanding any other statements or representations here or elsewhere on our Web Site, we reserve our right to disclose any information in our possession if we are required to do so by law, or we believe, in good faith, that such a disclosure is necessary to comply with the law, defend our rights or property, or to respond to an emergency situation.

If you are concerned about the information you have provided to us, or would like to review, update or delete that information, please contact us at privacy@qcustomer.com. We will make reasonable efforts to comply with your wishes.

2. Information We Collect

General

Q may collect different types of Information from you, including identifying information, non-identifying information, and anonymous browsing information, collectively referred to as “Information” in this Policy. Here are some specific types of information we collect.

  1. Personal information such as your name, shipping/billing address, e-mail, and phone number, when you interact with us for sales, service, support, registration, and payment.
  2. Your username and password to allow access to our products and services.
  3. Information about your system as it interacts with us such as your IP address and browser information.
  4. User feedback, community discussions, chats and other interactions at our sites.

Log Files

Q also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites using log files

There is also information about your computer hardware and software that is automatically collected by Q. This information can include: your IP address, browser type, domain names, access times and referring Web Site addresses. This information is used by Q for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Q Web Site. For these purposes, we do link this automatically-collected data to personally identifiable information such as name, email address, address, and phone number.

Cookies

The Q Web Site uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Q pages, or register with the Q site or services, a cookie helps Q to recall your specific information on subsequent visits.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Q keeps track of the Web Sites and pages you visit within Q, in order to determine what Q services are the most popular. This data is used to deliver customized content and advertising within Q.

Clear Gifs (Web Beacons/Web Bugs)

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.

Data Retention

Q will retain personal data we process on behalf of our customers for as long as needed to provide services to our customers. Q will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

3. Information Uses

Q collects and uses your personal information to operate the Q Web Site and deliver the services you have requested. Q may also use your personally identifiable information to inform you of other products or services available from Q and its affiliates.We may also contact you via voluntary surveys to conduct research about your opinion of current services or of potential new services. You will always have the option to unsubscribe. Q does not sell, rent or lease its customer lists to third parties in which we do not have a formal agreement to provide services to Q and our customers or prospects.

Q may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Q may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries or contact you based on your interest to receive such communications. Such third parties are prohibited from using your personal information except to provide these services to Q, and they are required to maintain the confidentiality of your information. Q does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Q reserves the right to send you certain communications relating to the Web Site or the services provided by Q, such as service announcements, e-mails related to your account, or similar administrative or transactional messages, without offering you the opportunity to opt-out of receiving them.

Customer Testimonials and Comments
We post customer testimonials and comments on our Site, which may contain personal information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.

Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a PCI-compliant third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.

4. Third Party Uses of Information

Q will only share Information that it collects or receives regarding its Users with third parties under the following circumstances:

  • Consent: If Q has a User’s consent to share any Information, it may do so.
  • Agents: Q may utilize other companies and individuals to perform functions on its behalf such as sending postal and electronic mail to Users, processing payments, and delivering products and services. These third parties have access to Information needed to perform their functions, but may not use it for other purposes.
  • Aggregate Anonymous and Non-Identifying Information: Q may provide the aggregate statistics about our Users’ Site activity (i) to describe the use of the Site to existing or potential business partners, investors, or other third parties, (ii) in response to a government request or (iii) for analytics or similar activities.
  • Protection of Q or Others: Q may disclose Information about our Users to others if we have a good faith belief that we are required or permitted to do so by law or legal process, to respond to claims, to protect the rights, property or safety of Q or others, or take action regarding illegal activities or suspected fraud.
  • Business Transfers: In the event of a sale, merger, liquidation, dissolution or sale or transfer of substantially all of the assets of Q, any and all Information collected about you from the Site or your communications with our agents, employees and/or affiliates via email or telephone may be sold, assigned or transferred to the party acquiring all or substantially all of the equity and/or assets of Q. By using the Site and providing information to Q, you consent to the sale and transfer of your information as described herein.

Links to Other Sites

Q may provide hyperlinks that, when clicked, take you to other websites not controlled by Q. These hyperlinked websites may contain privacy provisions that are different from those provided herein. Q is not responsible for the collection, use, disclosure or protection of information collected through these websites, and Q expressly disclaims any and all liability related to such collection, use, or disclosure.

Social Media (Features) and Widgets:

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the “Share This” button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

5. Security of your Personal Information

No method of safeguarding information is 100% secure. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure, including, but not limited to, the following:

  • We use accepted best methods to protect your information. We review our security procedures carefully.
  • We comply with applicable laws and security standards.
  • Your sensitive information, such as credit card information, is sent securely.
  • Our staff is trained and required to safeguard your information.
  • We transmit, store, protect and access all cardholder information in compliance with the Payment Card Industry’s Data Security Standards.

Please note that Q does not store or track credit card numbers, though its business partners who provide payment services may do so in order to provide customer convenience. Our agreements with such partners provide for the strongest possible security of that information, and, in general, these companies specialize in data security and encryption that are compliant with payment industry standards.

6.Your Rights

If you provide Q with user information, you have the following rights with respect to that information:

  • To review the user information that you have supplied to us
  • To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
  • To request that your user information not be used to contact you
  • To request that your user information be removed from any solicitation list that we use
  • To request that your user information be deleted from our records and
  • To opt out of being solicited by this Web site or third parties

To exercise any of these rights, please contact us at privacy@qcustomer.com.

7. Other matters

Children

This Site is not intended for use by children under 18 years of age. Q does not knowingly collect any Information from children under 18 years of age. If you are under 18 years of age, you are not permitted to submit any Information to Q.

Changes to this Statement

We will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to be informed of how we are protecting your information.

Governing Law and Venue

This Policy is governed by the laws of the Commonwealth of Virginia, excluding its conflict of laws principles. The exclusive venue for any dispute between you and Q shall be Richmond City, Virginia, and you hereby waive any jurisdictional, venue or inconvenient forum objections thereto. YOU EXPRESSLY WAIVE ANY RIGHT TO A JURY TRIAL. Prior to initiating any legal action, you shall give Q 60 days’ prior written notice of your intent to file an action by e-mail to privacy@qcustomer.com. During such notice period, you will endeavor to resolve any dispute or claim amicably by mutual discussion.

Users from Outside the United States

The Site is hosted in the United States and is governed by United States law. If you are outside the United States when you visit the Site or engage in communications with a Q agent, employee and/or affiliate via e-mail or telephone, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Site and communicating with a Q agent, employee and/or affiliate via email or telephone, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Policy.

Data Storage

Q uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run Q. Although Lumiary Inc. owns the code, databases, and all rights to the Q application, you retain all rights to your data.

Contact

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, request deletion on our site by emailing us at privacy@qcustomer.com. We will respond to all access requests within 30 days. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.